Get paid faster: statements, reminders and the collections worklist
Who to chase first, what to send them, and how to keep it polite but firm — using the reports already in TechnoCount.
Late payment is the most common cash problem for Malaysian SMEs, and most of it is fixed by chasing early, in order, every week.
1. Know who to call first
Open Reports › Customer › Collections Worklist. It lists every customer with overdue invoices, most urgent first: how much is overdue and for how long, their phone number, their last payment, how late they usually pay, and the next step to take.
| Oldest invoice overdue | Next step |
|---|---|
| Up to 30 days | A friendly payment reminder |
| 31–60 days | A phone call and a second reminder |
| 61–90 days | A final notice; hold further credit |
| Over 90 days | Stop credit and consider recovery |
2. Send a statement
A Statement of Account shows the customer exactly what they owe. Choose Open item to list only the unpaid invoices — clearest for chasing — or Balance forward to show the month's movements. It carries your letterhead and your bank details, and prints or saves as PDF.
3. Put it in writing
Reports › Customer › Overdue Warning Letters prepares a letter for every customer overdue by the number of days you choose: a payment reminder, a second reminder or a final notice, with the invoices listed. On the AI plans, TechnoCount can also draft a reminder for a single invoice in English or Bahasa Melayu, in the tone you pick — you read it and send it yourself.
A weekly habit
Every Monday: open the worklist, call the top five, send the letters. Ten minutes a week does more for cash than any end-of-quarter chase.
Try it on your own books
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